Information at the end of the year 2024

Inbound and outbound deliveries are not possible from 21.12. - 29.12. 
Your new orders will be processed with a delay during this period

Dear valued customers and visitors, we whish you and your family a Merry Christmas and a Happy New Year! ​

Your FILCOM Team

 

Shipping

Our range consists mainly of items that we can easily send by parcel service. We usually use DHL, a subsidiary of Deutsche Post, for our deliveries. We deliver to Germany, Belgium, Luxembourg, the Netherlands and Austria. Larger items are delivered to the curb by a freight forwarder.

Delivery times

Unless otherwise stated in the respective offer, delivery will be made within 2 to 5 working days after conclusion of the contract (after receipt of advance payment). Please note that no deliveries are made on Sundays and public holidays. If you have ordered items with different delivery times, we will ship the goods in a single delivery, unless otherwise agreed. In this case, the delivery time is based on the item with the longest delivery time in your order.

Pickup at FILCOM GmbH

You are welcome to pick up the goods at our company headquarters at Schönbuchstraße 1, 73760 Ostfildern during normal business hours, Mon - Fri 8:00 a.m. - 12:00 p.m. and 1:00 p.m. - 4:00 p.m.

 Shipping costs within Germany (DHL parcel service)

up to      3,00 kg ​=    ​8,50 € net 

up to    10,00 kg ​= ​13,50 € net

up to    20,00 kg ​= ​16,50 € net

up to    31,50 kg ​= ​20,50 € net

From an order value of EUR 110.00 net plus VAT, delivery within Germany is free of charge. 

Shipping costs to foreign countries (parcel service)

If you would like your order to be shipped to a different country, please send us a message using our contact form or by email to info@filcom.de. Please let us know which items you would like to order, the quantities and the delivery address. We will then clarify the shipping options and costs with our shipping partners and get back to you.

 Shipping costs to Austria (DHL parcel service)

up to      3,00 kg ​=  19,50 € net

uo to    10,00 kg ​= ​16,00 € net

up to    20,00 kg ​= ​19,50 € net

up to    31,50 kg ​= ​24,50 € net

From an order value of EUR 110 net, delivery to Austria is free of shipping costs. 

 Shipping costs to the Netherlands (DHL parcel service)

up to      3,00 kg ​=  ​​14,00 € net

up to    10,00 kg ​= ​18,00 € net

up to    20,00 kg ​= ​22,00 € net

up to    31,50 kg ​= ​27,00 € net

From an order value of EUR 110 net, delivery to the Netherlands is free of shipping costs. 

 Shipping costs Europe Zone 1 (DHL parcel service)

Belgium, Denmark, France, Luxembourg, Monaco, Poland, Czech Republic

uo to       3,00 kg ​=            19,50 € net

up to    10,00 kg ​= ​23,50 € net

up to    20,00 kg ​= ​29,50 € net

up to    31,50 kg ​= ​35,50 € net

 Shipping costs Europa Zone 2 (DHL parcel service)

Andorra, Italy, San Marino, Sweden, Slovakia, Slovenia, Spain, Hungary, Vatican City

up to     3,00 kg ​=  20,50 € net

up to    10,00 kg ​= ​25,50 € net

up to    20,00 kg ​= ​33,50 € net

up to    31,50 kg ​= ​42,00 € net

 Shipping costs Europe Zone 3 (DHL parcel service)

Bulgaria, Croatia, Cyprus, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Malta, Portugal, Romania

up to      3,00 kg ​=            21,00 € net

up to    10,00 kg ​= ​27,50 € net

up to    20,00 kg ​= ​36,50 € net

up to    31,50 kg ​= ​47,00 € net

You can choose from the following payment options with us:

payment on invoice

Payment after delivery is possible by prior arrangement. Please contact us by phone on +49 711 441 33 22 - 0

We reserve the right to carry out a credit check. Please do not forget to state our invoice number as the purpose of use when making the transfer.

Payment via PayPal

You can conveniently pay the invoice amount via PayPal. To do so, use your PayPal account and transfer the amount to: paypal@filcom-technik.de

Prepayment by bank transfer

If you have chosen the advance payment option when ordering online, you will receive an e-mail with the order confirmation and our bank details. Please transfer the order amount to the specified account. We will ship your goods after receipt of payment.

Further information on payment

We reserve the right to request advance payment in certain cases. When paying by invoice, the

Credit check

If we enable delivery on account, you authorize us to pass on your data to Creditsafe Deutschland GmbH, Schreiberhauserstrasse 30, 10317 Berlin, for a credit check. Based on the results of the credit check, we reserve the right to refuse the “invoice” payment method.

Bank details

Account holder: Filcom GmbH

Bank: Commerzbank Esslingen

IBAN: DE21 6114 0071 0702 2130 00

BIC: COBADEFF611

If you have any questions, please do not hesitate to contact us. Our contact details can be found in the Contact and Imprint sections.